Prepare meaningful lessons.
Use the Hindustani Tongue immersion approach: visuals, everyday situations, listening and guided conversation. Plan around the learner's level, goals and pace, with suitable explanations and opportunities to speak.
Hindustani Tongue ยท Learner support
Refunds, cancellations
& teaching standards.
A clear guide to your refund options, course validity and the care you can expect from your teacher. Because feeling supported is part of learning well.
- 7 days
-
Money-back window
From the start of classes
New students ยท First course - 3 days
-
Support response
Business days after receiving
your refund request - 5โ7 days
-
Refund processing
Business days after approval
Bank posting time can vary - 8 months
-
Standard course validity
Separately agreed extensions
are confirmed in writing
01 ยท Your first course
The seven-day money-back guarantee.
We want your first experience with Hindustani Tongue to feel right. If you are not satisfied within the first seven calendar days of starting your classes, you can request a refund of the full amount you paid for the course, subject to the eligibility and exceptions in this policy.
- You are a new student taking your first course with Hindustani Tongue.
- Your refund request reaches team@hindustanitongue.com within the seven-day window.
- Your request meets the course-completion and conduct conditions listed under guarantee exceptions.
The guarantee applies to your first course. It does not automatically apply to renewals, repeat purchases or additional courses.
When does the window begin?
The seven-day window begins when your classes start. Include your first-class date in your email so we can check your eligibility clearly.
02 ยท Before lessons begin
Cancelling your course order.
If you need to cancel an order, contact us immediately after placing it and before onboarding begins. The stage of your enrolment determines how your request is handled.
| Your course stage | What applies |
|---|---|
| Before onboarding | Cancellation requests are accepted when made immediately after the order and before any onboarding has started. |
| Onboarding has started | A cancellation request may be rejected once your enrolment has been communicated to a teacher or the Google Classroom setup process has begun. |
| Classes have started | Ordinary course cancellation is no longer available. You can still request a refund under the seven-day guarantee if eligible, or report a teaching-quality concern for review. |
Cancellation and the guarantee are separate.
Starting your classes does not remove an eligible new student's seven-day money-back guarantee. Any additional rights under applicable consumer law also remain available.
03 ยท A straightforward process
How to request a refund.
-
Email the support team.
Send your request to team@hindustanitongue.com within the applicable refund window. For a child's enrolment, the parent or guardian can contact us.
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Include the details we need.
A clear email helps us find your enrolment and review your request.
- Student's full name
- Registered email address
- Course or language name
- Purchase date
- First-class date
- Order or payment reference, if available
- A brief reason for your request
- Relevant class dates for a quality concern
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We review and explain the outcome.
Our team checks your enrolment and class records, responds within three business days and may ask for additional information. We may also invite feedback to understand what could have been better.
- Within 3 business days
- We respond to your request and explain the review or next step.
- 5โ7 business days after approval
- We process an approved refund. Your bank or payment provider may need additional time to show it in your account.
Refunds are returned through the original payment method, subject to the payment provider's requirements. Please do not email full card details, passwords or security codes.
04 ยท Eligibility matters
Exceptions to the guarantee.
The following conditions can make a request ineligible for our seven-day money-back guarantee:
- The seven-day window has expired.
- You have already completed more than 50% of the course.
- A breach of the terms of service or code of conduct has resulted in suspension or removal from the course.
- Course materials have been shared or distributed without permission.
- Course content has been used commercially or for another unauthorised purpose.
- There is deliberate abuse of the refund policy.
These conditions relate to our voluntary guarantee. They do not remove any refund, cancellation or other consumer rights that apply by law. If your concern is about lessons not delivered or unsatisfactory teaching, contact us so the circumstances can be reviewed.
05 ยท Keeping learning on track
Course validity, scheduling & teacher changes.
Our standard course validity is eight months. Any longer period or individual extension agreed with you in writing will be honoured. Check the expiry date in your enrolment details; if it has not been provided, ask our team to confirm it.
Need more time?
A paid validity extension is available at the published fee of US$70. Contact the support team to confirm the extension's duration, the amount payable in your payment currency and the revised expiry date before paying.
Agree your schedule clearly.
Confirm your lesson times and timezone with your tutor. If you need to reschedule, tell your teacher and the support team as early as possible. Any minimum notice period or missed-lesson rule for your enrolment should be explained before you commit to the schedule.
When a teacher cannot deliver a lesson.
If your teacher cancels or misses a scheduled lesson, a lesson that was not delivered will not be counted as completed. We will arrange a replacement or rescheduled session with you.
If you would like a different teacher.
Contact the support team and explain what would help: a different pace, a better learning fit or another available time. We will review the request and discuss suitable teacher availability. A teacher change does not, by itself, restart the refund window or extend course validity.
06 ยท The care behind every lesson
Our teachers' responsibilities.
These standards describe the learning environment we expect our teachers to create, for adults and children alike.
Respect the agreed lesson time.
Join punctually, use a suitable teaching environment and prepare the required materials and connection. Notify the learner and support team promptly about delays, illness or unavoidable cancellations.
Teach with patience and respect.
Correct mistakes constructively. Shaming, discrimination, harassment, threats and inappropriate language have no place in a class. Give learners space to ask questions and build confidence.
Keep children's learning safe.
Use age-appropriate examples and professional boundaries. Involve the parent or guardian in scheduling and important concerns. Report any safety or conduct concern to the support team promptly.
Give feedback and keep clear records.
Provide constructive progress feedback and accurate attendance records. Share lesson summaries, practice and Google Classroom resources where included in the programme. Explain what the learner should practise next.
Protect privacy and respect copyright.
Keep learner details and classroom resources within authorised learning and support channels. Use original, licensed or permitted materials. Student images, recordings and testimonials must not be published without appropriate consent; involve a parent or guardian for a child.
Use official channels for payments and policies.
Teachers must not collect course fees directly or independently promise refunds, discounts or validity extensions on behalf of Hindustani Tongue. Refer these requests to the support team so the terms are recorded clearly.
Be accountable when concerns arise.
Cooperate with reviews of teaching quality, missed classes or conduct. Repeated attendance problems or serious misconduct may lead to reassignment or removal from teaching duties, following review and the applicable agreement and law.
Your lesson should feel supportive.
If a teacher's conduct, attendance or approach is affecting your learning, tell us the class date and what happened. You can contact the support team directly.
07 ยท Common questions
A few things worth making clear.
Does the seven-day guarantee start on my payment date?
The guarantee window starts when your classes begin. Include both your purchase date and first-class date in your refund email so the support team can check the records.
Can I request a refund after taking a class?
Yes, if you are a new student on your first course, your request reaches us within seven days of starting classes and the guarantee conditions are met. Starting classes does not, by itself, remove your eligibility.
Does the guarantee cover a renewed course?
The seven-day guarantee applies only to a new student's first course. For a renewal or later course, contact support about any delivery or teaching-quality concern. Your applicable consumer rights still remain.
What happens if my teacher cancels?
A lesson not delivered because your teacher cancelled or missed it will not be counted as completed. Contact the support team so a replacement or rescheduled class can be arranged.
Can I request another teacher instead of a refund?
Yes. Tell our team what you need and we will review suitable teacher availability. You can also submit a refund request within the applicable window; asking about a teacher change does not extend that window.
08 ยท Fairness & clarity
Your rights and our support process.
Consumer rights remain protected.
Nothing in this policy limits or excludes rights that cannot legally be waived, including any statutory cancellation, refund or service-quality rights applicable to your purchase. The seven-day guarantee is an additional company commitment; it is not a replacement for those rights.
If you disagree with a refund outcome or need a teaching concern reviewed, reply to the support email and ask for the decision to be reviewed by the management team. Include your order reference and any relevant class details.
These are public learning and service standards. Teachers' payment arrangements and other contractual terms are set out separately in their agreements.
Let us help
A question about your course?
Start with a conversation.
For refunds, cancellations, teacher changes or a concern about a class, email the support team. Include the learner's name and course so we can find the right enrolment.